Frequently Asked Questions
Here's the kind of performance we drove for our clients.
What’s a KPI?
Before we embark on a campaign, we narrow down on a single objective and work towards hitting the target - that's the KPI. These are your Key Performance Indicators.
Learn more about our solutions:
Will I be locked down in a contract?
Not at all. We engage in partnerships with our clients and would hate for you to feel like you're trapped in a contract. For completely new businesses, there is a one-time set-up fee of $1,000 to cover the extra man-hours that will go into ad account creation, architecture tagging and setup. However, if show us that you're ready and are willing to commit to this partnership, we will happily waive the set-up fees.
What verticals do you specialize in?
We work with startups across many different industries. We're very experienced in building up businesses from the ground up through proper digital advertising. Some very well established brands even approach us to help them launch new products and solutions to the market. However, since we believe so much in each of our clients, we will automatically reject any new business opportunities from competitors of our existing clients.
Why do you charge higher than some other agencies?
Most agencies work like factories and try to churn out the work as fast as possible. This usually means your ad campaigns will follow a very basic cookie-cutter template. Here we take pride in all our client accounts, and we employ globally renowned strategies that have worked for the world's top brands. You're paying a premium for this experience. We also guarantee performance which many other agencies are afraid to. Last but definitely not least, we use many technologies to help us propel your campaigns to the next level. These technologies include bid optimization tools, automation tools and data management platforms. We incur a cost for using these premium tools that most other agencies don't use.
How many headcounts will be servicing my account?
All clients will have a dedicated account manager and at least one digital specialist working on their account regardless of the retainer amount.
How do I decide on a KPI?
We'll do that together! Whenever we have a new client brief, we'll work very closely with our client to understand the problem that they intend to solve and identify the goals that they'd like to hit. We're extremely transparent in what we can and cannot deliver, so if we cannot agree on a KPI we may choose to reject working with a client.
Can you guarantee performance?
Yes, we can. Many other agencies are afraid to put their money where their mouth is and guarantee performance. Here at KPI Media, we're so confident that our strategies will work for you and are offering all our clients a 50% refund on our management fee if we don't hit the agreed KPIs - no questions asked. That's the KPI Media Guarantee.